If you have any questions, you are always welcome to contact us. We'll get back to you as soon as possible, within 24 hours on weekdays.
Shipping Information
Main Products:(K7, K6, K5, ThirdEYE Mirror, ThirdEYE Watch, RC6, H5, PowerHub3, P1, N1 Pro, N1): UK:3-7 working days. (Shipped from local warehouse) US:3-7 working days. (Shipped from local warehouse) CA:3-7 working days. (Shipped from local warehouse) EU:3-10 working days. (Shipped from warehouses in parts of Europe) Other:15-30 calendar days (Shipped from China warehouse) (Note:Delivery times for pre-sale items are subject to arrival times.) Accessories(Shipped from China warehouse) Estimated delivery for all regions is 15-30 calendar days.
If you have any questions, please contact support@innovv.com, and we will get back to you within 24 hours.
FAQ’s
Q: Is my payment information secure?
A: Absolutely secure! We use SSL encrypted payment gateways supported by Shopify (such as PayPal, Stripe, and credit card payments). Your card information is encrypted throughout the process, and we cannot view or store any payment passwords. All transactions comply with international PCI-DSS security standards.
Q: What payment methods are supported?
A: We support major global payment methods: Visa, MasterCard, American Express, Apple Pay, Google Pay, PayPal, Shopify Pay, UnionPay, Bancontact, iDEAL, Klarna, Afterpay, Discover, JCB, Diners Club, Maestro, Visa Electron, Cartes Bancaires, Cash App Pay, and more, covering over 200 countries/regions with no geographical restrictions.
Q: How is shipping calculated? Are taxes included?
A: Free shipping is available to all countries and regions, and there are no customs duties. In case of customs duties, you will need to pay them upfront, and we will refund the duties after you receive the package.
Q: How can I track my package?
A: You will receive an email with a tracking number within 1-3 business days after shipment, allowing you to track it in real-time via global tracking platforms using the order number in the email. If you do not receive a notification within 5 business days, please contact our online customer service at Support@innovv.com.
Q: What should I do if I'm not satisfied with the product?
A: We offer a 30-day no-reason return/exchange policy (provided the product is unused and the tags are intact):
Return shipping costs: Customers bear costs for non-quality issues; we cover full costs for quality issues.
Refund process: Provide a receipt or proof of purchase. Contact customer service to confirm the return address.
Q: How to resolve quality issues with the product?
A: If there are quality issues (such as damage or functional failure), please take photos/videos and send them to our customer service email. We will resend the item for free or issue a full refund without requiring the return of the product!
Q: Will my personal information be leaked?
A: We strictly adhere to GDPR/CCPA privacy policies. Your name, address, and phone number are used solely for logistics delivery and will never be sold or shared with third parties. Data is stored on Shopify's encrypted servers.
Q: Can I modify my address or cancel my order after placing it?
A: You can contact customer service to modify the address or cancel the order before it is shipped (response within 24 hours). For shipped orders, you need to refuse delivery and follow the return process.
Q: How fast is customer service response?
A: We offer 24/7 online customer service (Chat button at the bottom right of the website), with an average response time of less than 30 minutes; email inquiries will be responded to within 24 hours.
The INNOVV K6 dashcam features an impressive front-facing camera with a 2K Quad HD 1440P 30FPS resolution, providing sharper imaging compared to the 1080P camera. This ensures that every detail of your motorcycle adventure is captured clearly and precisely.
Extraordinary Night Vision Suitable For Whole Day Recording
With the powerful Sony Staris sensors, large F1.8 apertures, both front and rear lens of INNOVV K6 are capable of recording high quality video even in low light night.
IP67 Waterproof & Dustproof
INNOVV K6 dashcam carries an IP67 waterproof rating, with the ability to be fully submerged in 0.5 meters of water for 30 minutes, it defies nature's challenges, ensuring that no weather condition can hinder its performance.
I modified a Drift quick release adhesive mount to attach under the front fairing, this allows quick easy removal to access the SD card. Also two stainless thumb screws instead of fiddling with a screwdriver. An extended stainless screw through the rear carrier allowed a neat unobtrusive mount. Very pleased with the set up.
Hello, thank you for your pictures feedback. Thank you for your love and support for our products. This information is of great help to us or other motorcycle riders. We will do better. Have a pleasant and safe journey :)
N
Nicholas Tavanti (Malta)
Honda ADV350
Very happy with the mounting result (not easy to find a proper place on my ADV) and the user interface.
Good quality of videos (still to test in different light condition, etc.)
Hello, thank you for your picture feedback. Thank you for your love and support for our products. This information is of great help to us or other customers. We will do better. Have a pleasant and safe journey :)
D
David Parkinson (United Kingdom)
Very good set of cameras that work well
Very good set of cameras that work well. Passive setup, which was fine for me, not a YT’er, just need something recording when riding as a backstop. The network to connect to the camera a little temperamental and the copy speeds v slow, but on machine playback fine. At the resolution number plates are fine, just dont expect 2K quality. I knew what I was getitng though. Fitting is “ok”. The supplied kit does not really offer enough options with the3M backstop (which I am using) fine, but not great and I can’t imagine it will last many washes. Routing was easy enough but the wires are odd lengths leading to a LOT of twisted wire under the seat and not much option to remove or place elsewhere. For now, works as expected, but will need to fettle mounts sooner rather than later.
We apologize for any unpleasant experiences and unnecessary troubles caused. You can contact our after-sales team at contact@innovv.com, and we will address your issues as soon as we see your message. Thank you for your support!
R
Rick B (Canada)
Pleased with the camera
Pleased with the camera. Original factory mount would not enable camera to be level. I ordered the GoPro bracket from Innovv and works great with a smaller footprint and level.
Hello, thank you for your picture feedback. Thank you for your love and support for our products. This information is of great help to us or other customers. We will do better. Have a pleasant and safe journey :)
F
Francesco
K6 La migliore Dash cam
Ottimo prodotto rispetto a.molti altro prodotti made in china. Molte impostazioni e giusto equilibrio tecnologico economico. Cercavo una Dash cam compatta ed efficiente, nella innovv K6 ho trovato la giusta soluzione. Ho progettato dei supporti dedicati alla mia GS1300 Adventure per ottimizzare al massimo la visone anteriore e posteriore.
Hello, thank you for your pictures feedback. Thank you for your love and support for our products. This information is of great help to us or other customers. Thanks for your suggestions. We will do better. Have a pleasant and safe journey :)
P
Paul Farrelly (Australia)
Easy setup
Easy setup. I fully wired the unit .The connectors were easy to run from front to back of the bike but I realised the trade off there was no GPS unit.
My older unit on another bike is the K5 and much prefer having a GPS but I get it? it is designed for easy instal and it was. The rear camera replay is very wobbly but the front is very nice.
Hello, thank you for your pictures feedback. Thank you for your love and support for our products. This information is of great help to us or other customers. Thanks for your suggestions. We will do better. Have a pleasant and safe journey :)
F
Filip Lauwers (Belgium)
Easy to install
Easy to install. The app works good. Connection between app and cam goes fast. Quite good quality of video recording. The number plates are not always readable because of vibration or lighting but when they are close enough it’s ok. But a very good overview angle in case of discussion after an accident.
Hello, thank you for your pictures feedback. Thank you for your love and support for our products. This information is of great help to us or other customers. We will do better. Have a pleasant and safe journey :)
J
Jesse Valenzuela (United States)
Killer K6 camera system
I installed the K6 camera system on my 2007 Yamaha R1, and I'm extremely pleased with the results. Easy to install, and if you need any support innovv is right there ready to guide you through the install. I'm glad I choose the innovv K6 for my R1, the results speak for themselves
Hello, thank you for your pictures feedback. Thank you for your love and support for our products. This information is of great help to us or other motorcycle riders. We will do better. Have a pleasant and safe journey :)
M
Michael Houghton (United Kingdom)
K6 quality system
Well made and straightforward to fit. A great addition to any bike for more peace of mind
Hello, thank you for your pictures feedback and your love and support for our products.
This information is of great help to us or other motorcycle riders. We will do better. Have a pleasant and safe journey :)
N
NJLocoman (United States)
Excellent camera! A must have!
I purchased this camera for a friend who rides a Grom. She didn't want it, but I installed it anyway. Last week, she and her friend got involved in a road rage incident. The camera caught very good video. The video was taken to the police. The incident was reported by a witness who called 911 when the incident happened. The rear facing camera captured a fully readable license plate. I ordered another camera for her friend!
S
Spiro Pezaros (Greece)
INNOVV K6 – A Game Changer for Motorcycle Dashcams
I recently purchased the INNOVV K6, and I have to say—it’s absolutely brilliant! This dashcam has exceeded my expectations in every way, offering top-notch video quality, a sleek design, and effortless installation.
Crystal-Clear Video, Day or Night
The 2K Quad HD front camera and 1080p rear camera capture stunning footage with sharp details, even in low-light conditions. Thanks to the Sony STARVIS sensors, night rides are recorded with clarity, making it perfect for safety and documentation.
Built for the Road
What really impresses me is its rugged build—the IP67 waterproof rating means I don’t have to worry about rain, and the aluminum alloy housing keeps it cool and durable, even on long rides. Plus, the 140° wide-angle lens ensures I never miss anything happening around me.
Hassle-Free Installation & Power Options
Unlike other motorcycle dashcams, the K6 is super easy to install. The integrated DVR in the front camera means there’s no bulky control unit to mount. I also love the flexible power options—it can run off a USB power bank or be hardwired directly to my bike’s battery.
Final Verdict? Worth Every Penny!
If you’re a motorcyclist looking for a reliable, high-quality dashcam, the INNOVV K6 is a must-have. It’s discreet, powerful, and gives me peace of mind every time I ride. Highly recommended!
G
Gil Corpuz (United States)
Great Cameras for the Motorcycle
I got two sets of the K6 for my Honda CBR1000RR as I was rebuilding it after an accident. The cameras were easy to install and setup on the motorcycle. Each set came with all the necessary mounts and cable extensions to run the cameras and DC converter to where I wanted them. Two cables run from the main DVR camera, which I ended up sleeving together to since I ran them mostly together. When mounting the rear camera, you will have to have it on and connected to your phone in order to setup the orientation or else the view may end up sideways. I am happy with my investment and look forward to the great footage.
R
Reda Ouchna (United States)
AwesomeSetup
Easy to install and great quality cameras.
G
Gavin
Bought this cam set for my new BMW 1250 GSA Motorrad. Installation was easy and straight forward. The front cam gives good imaging both day and night in low light conditions. The rear cam is good during the day but a little less so at night, but still good for what it gives. All mounting hardware is provided which was very helpful. Overall happy with the product.
j
josepy
Dual recording in one image possible
The dash cam comes with a good mounting kit to mount the front camera on the handlebars or anywhere else.
The rear camera can be mounted on a component with a bracket, such as a licence plate holder.
The memory card is mounted on the front camera and the video files are accessed through the app.
The camera is shaking during riding, and the videos are jittery.
Please check if the camera is parallel to the ground and confirm if the screws are tightened enough.
The DVR mount get loose even though the screws are tightened.
Please add a silicon plate to strengthen the resistance between the bracket and handle bar.
The video is blurry.
Please check if the lenses are clean without any finger marks, dust or other smudges, and wipe the lenses with dust-free cloth.
The K6 can not be turned on, or shut down automatically.
Please check if the power supply is with DC 5V / 2A.
The K6 fails to record and the red light is flashing.
Please check if the TF card is inserted properly or select another TF card and try again.
The K6 Wi-Fi can not be found.
Please check whether the green light on the DVR is blinking or not, please press the button twice for a short time to activate the Wi-Fi if you find the green light is not on.
Forget the password of the INNOVV Wi-Fi.
Please reset the DVR to default setting. The default password is 12345678.
There is no audio in the video.
1. Please check if the microphone is off in the App settings.
2. Please check if the microphone input hole in the DVR is blocked or not.
Video frozen when it is played or downloaded in the App
1. The distance between your phone and the camera should be within 2m, and be sure there is no obstacle or interference sources around.
2. You are suggested to operate the App on a mainstream mobile phone to get a better experience.
What are the strips inside the package for?
You can use them to fix the cable on your bike, like in the image below.
Why can't my device save videos to a folder or my device stop recording videos, and intermittently recording videos?
Please try replacing another SD card or try formatting the current SD card.
Please format the SD card on our APP directly.
Back up important videos before formatting.
Please use high-quality memory cards (U3/V30 grade).
Are my two dashcams compatible with each other and can the accessories be used interchangeably?
Dash cams are incompatible with each other and their accessories cannot be used together.
Why doesn't my package have a SD card?
SD cards need to be ordered separately, our store sells SD cards.
Why haven't I received the email about the order?
Please check the spam email or the email address where you placed the order.
You will receive email notifications when your order is successfully placed and shipped.
Why did I only receive part of product for my order?
Since accessories and equipment will be shipped from the most suitable warehouse and logistics center, your order may be split into two packages to ship.
You can check the logistics information for both packages in your order.
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