If you have any questions, you are always welcome to contact us. We'll get back to you as soon as possible, within 24 hours on weekdays.
Shipping Information
Main Products:(K7, K6, K5, ThirdEYE Mirror, ThirdEYE Watch, RC6, H5, PowerHub3, P1, N1 Pro, N1): UK:3-7 working days. (Shipped from local warehouse) US:3-7 working days. (Shipped from local warehouse) CA:3-7 working days. (Shipped from local warehouse) EU:3-10 working days. (Shipped from warehouses in parts of Europe) Other:15-30 calendar days (Shipped from China warehouse) (Note:Delivery times for pre-sale items are subject to arrival times.) Accessories(Shipped from China warehouse) Estimated delivery for all regions is 15-30 calendar days.
If you have any questions, please contact support@innovv.com, and we will get back to you within 24 hours.
FAQ’s
Q: Is my payment information secure?
A: Absolutely secure! We use SSL encrypted payment gateways supported by Shopify (such as PayPal, Stripe, and credit card payments). Your card information is encrypted throughout the process, and we cannot view or store any payment passwords. All transactions comply with international PCI-DSS security standards.
Q: What payment methods are supported?
A: We support major global payment methods: Visa, MasterCard, American Express, Apple Pay, Google Pay, PayPal, Shopify Pay, UnionPay, Bancontact, iDEAL, Klarna, Afterpay, Discover, JCB, Diners Club, Maestro, Visa Electron, Cartes Bancaires, Cash App Pay, and more, covering over 200 countries/regions with no geographical restrictions.
Q: How is shipping calculated? Are taxes included?
A: Free shipping is available to all countries and regions, and there are no customs duties. In case of customs duties, you will need to pay them upfront, and we will refund the duties after you receive the package.
Q: How can I track my package?
A: You will receive an email with a tracking number within 1-3 business days after shipment, allowing you to track it in real-time via global tracking platforms using the order number in the email. If you do not receive a notification within 5 business days, please contact our online customer service at Support@innovv.com.
Q: What should I do if I'm not satisfied with the product?
A: We offer a 30-day no-reason return/exchange policy (provided the product is unused and the tags are intact):
Return shipping costs: Customers bear costs for non-quality issues; we cover full costs for quality issues.
Refund process: Provide a receipt or proof of purchase. Contact customer service to confirm the return address.
Q: How to resolve quality issues with the product?
A: If there are quality issues (such as damage or functional failure), please take photos/videos and send them to our customer service email. We will resend the item for free or issue a full refund without requiring the return of the product!
Q: Will my personal information be leaked?
A: We strictly adhere to GDPR/CCPA privacy policies. Your name, address, and phone number are used solely for logistics delivery and will never be sold or shared with third parties. Data is stored on Shopify's encrypted servers.
Q: Can I modify my address or cancel my order after placing it?
A: You can contact customer service to modify the address or cancel the order before it is shipped (response within 24 hours). For shipped orders, you need to refuse delivery and follow the return process.
Q: How fast is customer service response?
A: We offer 24/7 online customer service (Chat button at the bottom right of the website), with an average response time of less than 30 minutes; email inquiries will be responded to within 24 hours.
The INNOVV H5 is a high-end helmet camera specially designed for motorcycle enthusiasts. The camera is able to capture videos in 4K at 30 FPS.
EIS Electronic Image Stabilization: Say Goodbye to Shake, Record Steadily
EIS (Electronic Image Stabilization) is an image stabilization technology implemented through software algorithms. It analyzes motion between video frames and intelligently adjusts and compensates the picture to counteract the effects of camera shake. Applying EIS to a helmet camera effectively handles the common vibrations and impacts encountered during motorcycle or bicycle riding, significantly enhancing video smoothness and stability. Say goodbye to blur and dizziness caused by shake, making your riding footage more professional and easy to watch.
Battery Power
2400mAh battery, the H5 camera can record for more than 5 hours with a fully charged battery.
Ride. Record. Relay.
The H5 is a helmet camera specifically designed for motorcycle riding, suitable for those who enjoy riding and outdoor activities.
Discover the performance of the INNOVV H5 in real-world riding. This 4K helmet camera captures every moment of your journey—experience the magic of H5 in action!
Watch It in Action
Trusted by Riders Worldwide
Innovv H5 Helmet Camera: The Ultimate Action Camera Review
What is the issue if the H5 vibrates and the indicator light blinks slowly?
Please confirm the TF card is inserted properly, you are suggested to choose another card with higher standard.
What is the reason for the H5 not finding Wi-Fi?
Please check if the green light is blinking or not, and press the light indicator to activate the Wi-Fi.
I forgot my password and cannot access the app. What should I do?
Power off the H5, press the light indicator until the red light is off after about 10 seconds blinking. The Wi-Fi password will be defaulted as 12345678.
What is the reason if the H5 cannot boot or turns off quickly after booting?
1.Please confirm the battery is sufficient.
2.Please make sure the USB power supply is 5V/1A or higher.
3.Please check if the USB power supply is inserted properly or damaged.
What is the reason if the charging indicator light does not turn on while charging?
1. Please check whether the charging USB cable is plugged in or damaged.
2. Please check whether the adapter power supply is working properly.
Why does my H5 take a long time to charge the battery?
1. You are suggested to choose a power supply with 5V/2A.
2. Please be sure the charging temperature is between 0℃-55℃.
3. Please charge the H5 by the original Type-C cable.
Why does my H5 video recording have no sound?
1. Please check whether the setting of the mobile H5 APP for the microphone is turned off or not.
2. Please check whether the microphone inlet is blocked.
What is the reason for the recorded image being unclear?
Please clean the lens surface with a special dust-free cloth.
What is the issue if the slow-motion recording cannot be turned on?
Please modify the video resolution settings on the APP, and the video resolutions that support slow-motion video are 2.7K 60P, 1080P 60P, 720P 60P.
How to turn off the vibration notifications?
Please select off by enter the APP advanced settings.
Love the camera! works great. the only thing is, I wish blue tooth was used to connect to my cell phone.
s
steve c
my h5
got mine couple weeks ago very happy with it as also have k3 on my bike will buy again when i need to
M
Mark Fleming
INNOVV H5 Helmet Cammera
Does what it says on the tin 👍
P
Paul Hughes
Still new but happy so far
I decided to buy this on a bit of a whim and am very happy so far. Only used it half a dozen time so far but am very happy with things at the moment. Sound quality is pretty good and video quality good too.
Looking forward to using it on longer rides soon
A
Aad
Compacte helmcamera
Kwam deze op het internet tegen en aan de hand van YouTube films aangeschaft. Bijzonder fraai om te zien. Ziet er, ondanks wat plastic, zeer stevig uit. De update downloaden ging iet goed maar uiteindelijk gelukt. Innovv reageert snel alsje vragen hebt. Het monteren op je helm is eenvoudig en het blijft goed zitten. Ziet er ook goed uit. Alleen na een rit bleek 1 minuut opname te zijn ipv de hele rit. Zal mogelijk met de instellingen te maken hebben. Ga ik mee aan de slag. Ik heb tevens het gedeelte met microfoon erbij gekocht zodat ik of de stroom van de motor pak of een powerbank meeneem.
