If you have any questions, you are always welcome to contact us. We'll get back to you as soon as possible, within 24 hours on weekdays.
Shipping Information
Main Products:(K7, K6, K5, ThirdEYE Mirror, ThirdEYE Watch, RC6, H5, PowerHub3, P1, N1 Pro, N1): UK:3-7 working days. (Shipped from local warehouse) US:3-7 working days. (Shipped from local warehouse) CA:3-7 working days. (Shipped from local warehouse) EU:3-10 working days. (Shipped from warehouses in parts of Europe) Other:15-30 calendar days (Shipped from China warehouse) (Note:Delivery times for pre-sale items are subject to arrival times.) Accessories(Shipped from China warehouse) Estimated delivery for all regions is 15-30 calendar days.
If you have any questions, please contact support@innovv.com, and we will get back to you within 24 hours.
FAQ’s
Q: Is my payment information secure?
A: Absolutely secure! We use SSL encrypted payment gateways supported by Shopify (such as PayPal, Stripe, and credit card payments). Your card information is encrypted throughout the process, and we cannot view or store any payment passwords. All transactions comply with international PCI-DSS security standards.
Q: What payment methods are supported?
A: We support major global payment methods: Visa, MasterCard, American Express, Apple Pay, Google Pay, PayPal, Shopify Pay, UnionPay, Bancontact, iDEAL, Klarna, Afterpay, Discover, JCB, Diners Club, Maestro, Visa Electron, Cartes Bancaires, Cash App Pay, and more, covering over 200 countries/regions with no geographical restrictions.
Q: How is shipping calculated? Are taxes included?
A: Free shipping is available to all countries and regions, and there are no customs duties. In case of customs duties, you will need to pay them upfront, and we will refund the duties after you receive the package.
Q: How can I track my package?
A: You will receive an email with a tracking number within 1-3 business days after shipment, allowing you to track it in real-time via global tracking platforms using the order number in the email. If you do not receive a notification within 5 business days, please contact our online customer service at Support@innovv.com.
Q: What should I do if I'm not satisfied with the product?
A: We offer a 30-day no-reason return/exchange policy (provided the product is unused and the tags are intact):
Return shipping costs: Customers bear costs for non-quality issues; we cover full costs for quality issues.
Refund process: Provide a receipt or proof of purchase. Contact customer service to confirm the return address.
Q: How to resolve quality issues with the product?
A: If there are quality issues (such as damage or functional failure), please take photos/videos and send them to our customer service email. We will resend the item for free or issue a full refund without requiring the return of the product!
Q: Will my personal information be leaked?
A: We strictly adhere to GDPR/CCPA privacy policies. Your name, address, and phone number are used solely for logistics delivery and will never be sold or shared with third parties. Data is stored on Shopify's encrypted servers.
Q: Can I modify my address or cancel my order after placing it?
A: You can contact customer service to modify the address or cancel the order before it is shipped (response within 24 hours). For shipped orders, you need to refuse delivery and follow the return process.
Q: How fast is customer service response?
A: We offer 24/7 online customer service (Chat button at the bottom right of the website), with an average response time of less than 30 minutes; email inquiries will be responded to within 24 hours.
The INNOVV H5 is a high-end helmet camera specially designed for motorcycle enthusiasts. The camera is able to capture videos in 4K at 30 FPS.
EIS Electronic Image Stabilization: Say Goodbye to Shake, Record Steadily
EIS (Electronic Image Stabilization) is an image stabilization technology implemented through software algorithms. It analyzes motion between video frames and intelligently adjusts and compensates the picture to counteract the effects of camera shake. Applying EIS to a helmet camera effectively handles the common vibrations and impacts encountered during motorcycle or bicycle riding, significantly enhancing video smoothness and stability. Say goodbye to blur and dizziness caused by shake, making your riding footage more professional and easy to watch.
Battery Power
2400mAh battery, the H5 camera can record for more than 5 hours with a fully charged battery.
Ride. Record. Relay.
The H5 is a helmet camera specifically designed for motorcycle riding, suitable for those who enjoy riding and outdoor activities.
Coming from Australia I ended up ordering the H5 direct from the factory and it arrived in the same to as it would have done if I ordered from the distributor, I must admit I took advantage of the black Friday sale with the free shipping, as soon as it had arrived, I set it up on my helmet but had been unable to try it out due to the crazed weather we have been having here.
However today was the day even though the Video recorded was initially in the dry I have left that as we have all seen the quality of them before this video is in the wet the picture quality is awesome credit to INNOVV.
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HANS
Image and video quality are on par with other competing brands with this helmet camera. My favorite aspect is its ability to be powered by USB. If the battery runs out, I am able to connect its USB cable to a spare power bank for additional power needs. You can definitely feel the weight with the battery on your helmet, so having the option to be powered by a USB cable to a power bank takes some weight off the head. The slim design makes it less noticeable when attached to a helmet and also creates less wind resistance.
R
Robert Harrison (United States)
the great and the not so great
Love the camera! works great. the only thing is, I wish blue tooth was used to connect to my cell phone.
s
steve c (United Kingdom)
my h5
got mine couple weeks ago very happy with it as also have k3 on my bike will buy again when i need to
M
Mark Fleming (United Kingdom)
INNOVV H5 Helmet Cammera
Does what it says on the tin 👍
P
Paul Hughes (United Kingdom)
Still new but happy so far
I decided to buy this on a bit of a whim and am very happy so far. Only used it half a dozen time so far but am very happy with things at the moment. Sound quality is pretty good and video quality good too.
Looking forward to using it on longer rides soon
A
Aad (The Netherlands)
Compacte helmcamera
Kwam deze op het internet tegen en aan de hand van YouTube films aangeschaft. Bijzonder fraai om te zien. Ziet er, ondanks wat plastic, zeer stevig uit. De update downloaden ging iet goed maar uiteindelijk gelukt. Innovv reageert snel alsje vragen hebt. Het monteren op je helm is eenvoudig en het blijft goed zitten. Ziet er ook goed uit. Alleen na een rit bleek 1 minuut opname te zijn ipv de hele rit. Zal mogelijk met de instellingen te maken hebben. Ga ik mee aan de slag. Ik heb tevens het gedeelte met microfoon erbij gekocht zodat ik of de stroom van de motor pak of een powerbank meeneem.
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Mark Hurley (United Kingdom)
Good Camera but some notable issues!
I purchased the Innovv H5 unit for use when riding various motorcycles I own ranging from the 1970s to modern stuff and specifically wanted one that was easily portable across the bikes without having to either rewire each time I changed bike or requiring me to buy multiple wiring kits etc., so a 5 hour attached battery seemed a good option with the additional benefit of being useable either attached to a Helmet or on the GoPro style fittings on the bikes.
Only had the Camera a week and used for a few small journeys so am still getting to grips with it. I like how easy it is to operate in use but unless I’m missing something then it does seem to have a few unexpected issues which I have logged with Tech Support and awaiting a response.
First problem is the built in Microphone which seems to be either not working properly on this particular unit or is just pretty useless. I’ve used with both the Helmet fitting as well as a GoPro style fitting fixed to the motorcycles and have also tried adjusting the microphone settings via the app, but get the same results which are frankly terrible. In use the microphone won’t even pick up twin 95db exhausts less than a meter from the camera, while at the same time at any speed above 25mph the wind noise it picks up is deafening. It doesn’t even pick up the sound of a horn! I hope this is a problem with this specific unit else the camera on these is void of useable sound and that’s not what I wanted or for a kit selling for this price. I have a few sub £15 cameras and their sound is great. For the price of the kit you shouldn’t have to be watching back a silent video and should the footage be required due to an incident then the sound would seem to be a key piece of evidence.
This brings up the second issue of using the external microphone and the way it’s been designed. The external Mic seems to be designed for use inside a Helmet and the supplied wire length is 50cm suggests it’s only useable when the camera is attached to a helmet. That’s okay of you want to record your own voice or heavy breathing, but that’s not really my thing! It has been designed so you could buy & fit a longer jack plug cable connected in series, but that’s another cable dangling around the bike plus I’ve no idea if the cables or the Mic are actually waterproof if you wanted to fit somewhere on the bike. You also can’t use the 5hr battery pack if you want to use the external Mic and would need to use another power source. You’d then have multiple cables running off the camera for the Mic and for power and that starts to get very messy and problematic. Whilst some of my modern bikes do have USBs (but you’d have to have cables hanging around while riding the machines), my older 70s & 80s do not have USBs and the batteries fitted to them are a wee bit too small to try to power external devices. I’d have to invest in some kind of battery pack, carry it in my jacket and have cables running off the unit, which would be a real faff. Why wouldn’t the kit have some kind of ‘pass through’ connection to allow use of their battery and an external Mic? These issues sort of negate the reasons I purchased the camera kit.
The next few points are lower priority to me, but I think worth pointing out.
The download speed of the video clips to the app is very slow as these are fairly large files. I have Dash Cams in the car which generate similar size files yet seem to download much quicker over WiFi. I’ve found removing the card and connecting directly into a PC is really the only useable option. This raises another design issue, the SD slot is inaccessible without first removing the battery, which in turn means removing a fairly flimsy plastic ‘clip’ which snap-fits around the camera. Every time I do this it worries me that these will snap as they have to stretch and then spring back into place and I’m sure these must have a limited life and will eventually either break or lose their elasticity for securing the camera. I went to buy some spares and found the GoPro style one is £9.99, but they don’t supply the Helmet clip on its own and want £45.99 for complete fitting. Surely they must know this is a perishable part and would offer the clips at a more reasonable price. BTW you also have to remove and refit these clips each time you want to recharge the battery as the charging point is in the same location as the SD card inside the casing.
From a safety & security perspective the supplied fittings are made of thin plastic, whether fitted to a Helmet or on the bike with a GoPro style mount, and this is a fairly expensive bit of kit. I’d want to have some kind of tether fitted as backup, such as a small wire loop or even a zip-tie, in case the mount was to give way whilst riding but there is nowhere obvious to attach to the camera. I’m still looking for options.
H
Herman (Australia)
INNOVV H5
At last, a helmet camera that lasts that is easy to use with great videos for motor vlogging also double as a safety camera as it shows where you look, the only thing I wish it had was the adapter was able to fit between the helmet and liner outer shell much like some of the intercoms saving the need to stick it to the helmet, which would also to be easily changed between helmets when purchasing another one.
C
Christopher leach (United Kingdom)
Not used yet working at home
Great service thanks
M
Max
Doesn’t work properly. Recording cuts out randomly even with a 128 gigabyte card….
J
Jonathan Burke (United Kingdom)
Superb!
Once I gor the correct SD cars (Writing speed), it works fantastic. Amazing definition. I used it on a recent IronMan event and recorded the footage for 5 hours. Brilliant bit of kit.
J
Jonathan Burke (United Kingdom)
H5 Helmet Camera
Purchased directly from Innovv.com (China).
Postage times were obviously longer than if I purchase on UK but saved money.
Initially had some setting up issues but eventually resolved via Web Chat but had to wait some time due to the time difference between UK & China.
Very pleased with the camera and accessories. Very good quality overall.
B
Brian
I have had the H5 helmet cam for over a year now. Wear it for my commute twice a week. It's a simple instal and the battery life is amazing. Video quality is great. The single button push to turn it on and begin recording is very convenient. Highly recommend this product.
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Hans-Martin
Gibt es eine Fernbedienung, die ich am Motorrad befestigen kann?
INNOVV
Und hermine, H5 hat bis jetzt noch keine fernbedienung. Denken sie an K7 Oder K5, die mit fernbedienung ausgestattet sind.
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Petr
INNOVV H5 camera. Where do I set the date and time please? Thank you.
INNOVV
Hi, you can calibrate the time by going to Settings-Advanced Settings-Calibrate Time inside the H5's app.
A
Aad
When I ride with the Innovv H5 and it’s recording, it stops after a few minutes. I then have to grab my phone and reconnect. I hope everything is set up correctly. If I stop the recording and restart it, it doesn’t work. I have to reconnect with my phone again. Does anyone have a solution? Thanks, Aad.
INNOVV
Hello, please try replacing an SD card, if still not, try updating the firmware.
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Lothar Decker
Gibt es zu der INNOV H5 eine ordentliche Bedienungsanleitung in DEUTSCH.....? Wenn ja, dann hätte ich diese gerne. Wenn nicht möglich muss ich diese Kamera wieder zurück schicken.
MfG L. Decker
INNOVV
Hallo, aktuell gibt es keine deutsche Version der Bedienungsanleitung für den H5. Danke für Deine Rückmeldung. Sie können die elektronische Version der Anleitung herunterladen und mithilfe Ihres Telefons oder Computers ins Deutsche umwandeln. Wir werden Ihre Vorschläge an die Forschungs- und Entwicklungsabteilung weiterleiten.
Wir hoffen, dass Sie in Zukunft feststellen werden, dass unsere Produkte Ihren Anforderungen besser entsprechen.
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Aad
How can i copy or open the update h5. In constuctiofilm the copy simpel a red file but i don't see it. Thanks Aad.
INNOVV
Hello. You can export videos by removing the SD card and insert to the laptop or downloading them using a mobile phone app.
G
GeeTee
Can this helmet camera be turned on at the beginning of a ride and turned off at the end of the ride without using the app on a cell phone?
INNOVV
Hello, just switch on and off directly, the red light is always on means it is recording the video.
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Paul Thompson
With a power cord to the H5 can you have a quick disconnect as if you are hooked up to the bikes USB point there is a chance that it will not disconnect from either causing a possible neck injury.. also when dismounting you can keep your helmet on and disconnect very easy with a male female type connector in the cable
ع
عبدالله
اريد كيبل h5كهربا
INNOVV
Hello, if you order the H5 helmet camera, it does come with a usb cable.
D
Danilo
Is possibile ti have short USB power cable for the USB Power module ?
INNOVV
Hi, yes, you can choose the length according to your needs.
D
Danilo
The USB charge cable Is short like first image or long like In second image?
INNOVV
Hello, the USB cable is longer, about the same length as a normal USB cable.
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William Saunders
How long is shipping to rhondda south wales please and how long is the warranty please
INNOVV
The time limit for express delivery is about: UPS; 6-8 working days, FedEx: 5-7 working days
A
AJK
1. Does it over write older recordings on its own, like a dashcam?
2. What is going to be the overall weight going to be on the helmet, with battery pack?
3. Does it have battery backup of its own, when users can switch between the two charging modes?
INNOVV
It will, our H5 has loop recording; our product weight with battery is 142 grams; we have a spare rechargeable battery.
J
Joe B
How can I get an extra helmet mount and adhesive pad?
There is nothing available in the accessories tab.
INNOVV
1.Our H5 Helmet Camera products are all fully equipped, including stickers.
2.If you need to purchase additional stickers, you can place an order on our website and search for stickers in the accessories section.
What is the issue if the H5 vibrates and the indicator light blinks slowly?
Please confirm the TF card is inserted properly, you are suggested to choose another card with higher standard.
What is the reason for the H5 not finding Wi-Fi?
Please check if the green light is blinking or not, and press the light indicator to activate the Wi-Fi.
I forgot my password and cannot access the app. What should I do?
Power off the H5, press the light indicator until the red light is off after about 10 seconds blinking. The Wi-Fi password will be defaulted as 12345678.
What is the reason if the H5 cannot boot or turns off quickly after booting?
1.Please confirm the battery is sufficient.
2.Please make sure the USB power supply is 5V/1A or higher.
3.Please check if the USB power supply is inserted properly or damaged.
What is the reason if the charging indicator light does not turn on while charging?
1. Please check whether the charging USB cable is plugged in or damaged.
2. Please check whether the adapter power supply is working properly.
Why does my H5 take a long time to charge the battery?
1. You are suggested to choose a power supply with 5V/2A.
2. Please be sure the charging temperature is between 0℃-55℃.
3. Please charge the H5 by the original Type-C cable.
Why does my H5 video recording have no sound?
1. Please check whether the setting of the mobile H5 APP for the microphone is turned off or not.
2. Please check whether the microphone inlet is blocked.
What is the reason for the recorded image being unclear?
Please clean the lens surface with a special dust-free cloth.
What is the issue if the slow-motion recording cannot be turned on?
Please modify the video resolution settings on the APP, and the video resolutions that support slow-motion video are 2.7K 60P, 1080P 60P, 720P 60P.
How to turn off the vibration notifications?
Please select off by enter the APP advanced settings.
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