If you have any questions, you are always welcome to contact us. We'll get back to you as soon as possible, within 24 hours on weekdays.
Shipping Information
Main Products:(K7, K6, K5, ThirdEYE Mirror, ThirdEYE Watch, RC6, H5, PowerHub3, P1, N1 Pro, N1): UK:3-7 working days. (Shipped from local warehouse) US:3-7 working days. (Shipped from local warehouse) CA:3-7 working days. (Shipped from local warehouse) EU:3-10 working days. (Shipped from warehouses in parts of Europe) Other:15-30 calendar days (Shipped from China warehouse) (Note:Delivery times for pre-sale items are subject to arrival times.) Accessories(Shipped from China warehouse) Estimated delivery for all regions is 15-30 calendar days.
If you have any questions, please contact support@innovv.com, and we will get back to you within 24 hours.
FAQ’s
Q: Is my payment information secure?
A: Absolutely secure! We use SSL encrypted payment gateways supported by Shopify (such as PayPal, Stripe, and credit card payments). Your card information is encrypted throughout the process, and we cannot view or store any payment passwords. All transactions comply with international PCI-DSS security standards.
Q: What payment methods are supported?
A: We support major global payment methods: Visa, MasterCard, American Express, Apple Pay, Google Pay, PayPal, Shopify Pay, UnionPay, Bancontact, iDEAL, Klarna, Afterpay, Discover, JCB, Diners Club, Maestro, Visa Electron, Cartes Bancaires, Cash App Pay, and more, covering over 200 countries/regions with no geographical restrictions.
Q: How is shipping calculated? Are taxes included?
A: Free shipping is available to all countries and regions, and there are no customs duties. In case of customs duties, you will need to pay them upfront, and we will refund the duties after you receive the package.
Q: How can I track my package?
A: You will receive an email with a tracking number within 1-3 business days after shipment, allowing you to track it in real-time via global tracking platforms using the order number in the email. If you do not receive a notification within 5 business days, please contact our online customer service at Support@innovv.com.
Q: What should I do if I'm not satisfied with the product?
A: We offer a 30-day no-reason return/exchange policy (provided the product is unused and the tags are intact):
Return shipping costs: Customers bear costs for non-quality issues; we cover full costs for quality issues.
Refund process: Provide a receipt or proof of purchase. Contact customer service to confirm the return address.
Q: How to resolve quality issues with the product?
A: If there are quality issues (such as damage or functional failure), please take photos/videos and send them to our customer service email. We will resend the item for free or issue a full refund without requiring the return of the product!
Q: Will my personal information be leaked?
A: We strictly adhere to GDPR/CCPA privacy policies. Your name, address, and phone number are used solely for logistics delivery and will never be sold or shared with third parties. Data is stored on Shopify's encrypted servers.
Q: Can I modify my address or cancel my order after placing it?
A: You can contact customer service to modify the address or cancel the order before it is shipped (response within 24 hours). For shipped orders, you need to refuse delivery and follow the return process.
Q: How fast is customer service response?
A: We offer 24/7 online customer service (Chat button at the bottom right of the website), with an average response time of less than 30 minutes; email inquiries will be responded to within 24 hours.
The K5 introduces an innovative front camera with a Sony 8-megapixel sensor, capturing stunning 4K Ultra HD videos at 30 FPS. Additionally, the rear camera boasts a Sony sensor, ensuring sharp and vivid 1080P HD footage.
IP67 Waterproof
The K5 is equipped with an IP67-rated dustproof and waterproof design, ensuring reliable operation in rainy conditions and various challenging weather environments.
24 Hours Parking Mode
The K5 automatically monitors your motorcycle's status when parked, recording videos from the front and rear cameras if vibrations are detected.
Ride. Record. Relay.
K5 Dashcam delivers clarity, stability, and protection — all in one compact system designed for serious riders.
Get the K6 and P1, and unlock a FREE Power Hub 3! Recording Riding, Hassle-Free Inflation, Seamless Connectivity, Your ultimate riding kit, reimagined.
How could I download the user manual for my INNOVV K5?
You could kindly find the user manual for your INNOVV K5 from our Firmware & App and easily download one by clicking the icon.
How could I download the latest App for my INNOVV dash cam?
You could kindly find the latest App for your INNOVV dash cam from our Firmware & App and easily download one by scanning the QR code.
How could I update to the latest firmware?
1. Find the latest firmware for your INNOVV dash cam from our Firmware & Apppage.
2. Copy the bin file to an SD card in FAT32 format.
3. The file name must use the original name and there can be no other names.
4. The firmware is automatically updated when the SD card is plugged into the DVR and powered on.
Recording Indicator on INNOVV K5's Remote Control flashes slowly and K5 stops recording. What shall I do?
1. Please kindly check whether you are entering the Setting Interface or Camera Files Interface with INNOVV App on your phone when the INNOVV K5 dash cam system has been connected with your phone via Wi-Fi network.If yes, please kindly exit these two interfaces to further check the K5’s working status.
2. INNOVV K5 innovates with the Sony 8-megapixel sensor on its front camera, producing high-quality 4K Ultra HD video. It is significantly larger than 1080p and as a result requires a lot more storage space.Please make sure that you use a U3 (UHS Speed Class 3), V30, V60, or V90 (Video Speed Class 30, 60, 90) rated TF card.
Recording Indicator on INNOVV K5's Remote Control flashes qucikly and K5 stops recording. What shall I do?
Please kindly check whether the TF card was inserted properly first. If yes, please kindly use another U3 (UHS Speed Class 3), V30, V60, or V90 (Video Speed Class 30, 60, 90) rated TF card to furhter check the working status.
There is no sound in all my videos.
Please kindly make sure you have turned on the Microphone first. If that still fails, please kindly turn off the Time-lapse video in Settings with INNOVV App.
What should I do if I forget the Wi-Fi password?
Please kindly long press the Function Button on the Remote Control for 10 seconds to reset the K5 to the factory default Settings. Then you coudl easily reconnect the K5’s Wi-Fi with the default password 12345678.
When I download the recording videos on my phone and I find that the download speed is so slow. What shall I do?
Please kindly make sure that you have enabled the 5 Ghz Wi-Fi via Settings→Wi-Fi→Wi-Fi Band first. Then please make sure that the distance between your phone and the K5 is not that far away and there is no barriers between them. You could kindly check those smartphones which could support 5.8 Ghz Wi-Fi and play 4K videos smoothly from.
What shall I do if I could not find the K5's Wi-Fi on my phone?
1. The INNOVV K5 is compatible with dual-band Wi-Fi, and the 5.0 Ghz Wi-Fi band is enabled by default. If you fail to search the K5’s Wi-Fi, please kindly check whether your phone could support the 5.0 Ghz Wi-Fi or not first.
2. Please kindly check that the blue Wi-Fi Indicators on DVR is flashing slowly or Remote Control. If yes, the Wi-Fi is connecting, please kindly wait for seconds to make Wi-Fi connected.
3. If your phone could support the 5.0 Ghz Wi-Fi and the blue Wi-Fi Indicators on DVR is flashing slowly, please kindly check the settings for the Wi-Fi active duration via Settings/ Wi-Fi and make sure you have chosen the “Do not close Wi-Fi” option.
What should I do if there is some wind noise on my videos?
An open foam cover around the microphone is used as the first line of defence against wind noise. You are suggested to put the microphone against the heading direction to further minimize the wind noise.
Buon prodotto con tutto il necessario per un montaggio fatto bene.
G
Gary Yeske
Great quality videos
Mounting took a long second to figure out but I'm sure it depends on the bike. Cameras work amazing! Only thing I can say is I wish the front 4k cameras connection leads were longer. The wires are short.
K
KONSTANTINOS
best dash camera
Received! Everything ok.
Excellent product.
j
jeff lowi
K-5
Very good product ... Excellent video quality with loop recording.... app work well ... customer service is excellent. Had questions at different times and received responses quickly
