If you have any questions, you are always welcome to contact us. We'll get back to you as soon as possible, within 24 hours on weekdays.
Shipping Information
Main Products:(K7, K6, K5, ThirdEYE Mirror, ThirdEYE Watch, RC6, H5, PowerHub3, P1, N1 Pro, N1): UK:3-7 working days. (Shipped from local warehouse) US:3-7 working days. (Shipped from local warehouse) CA:3-7 working days. (Shipped from local warehouse) EU:3-10 working days. (Shipped from warehouses in parts of Europe) Other:15-30 calendar days (Shipped from China warehouse) (Note:Delivery times for pre-sale items are subject to arrival times.) Accessories(Shipped from China warehouse) Estimated delivery for all regions is 15-30 calendar days.
If you have any questions, please contact support@innovv.com, and we will get back to you within 24 hours.
FAQ’s
Q: Is my payment information secure?
A: Absolutely secure! We use SSL encrypted payment gateways supported by Shopify (such as PayPal, Stripe, and credit card payments). Your card information is encrypted throughout the process, and we cannot view or store any payment passwords. All transactions comply with international PCI-DSS security standards.
Q: What payment methods are supported?
A: We support major global payment methods: Visa, MasterCard, American Express, Apple Pay, Google Pay, PayPal, Shopify Pay, UnionPay, Bancontact, iDEAL, Klarna, Afterpay, Discover, JCB, Diners Club, Maestro, Visa Electron, Cartes Bancaires, Cash App Pay, and more, covering over 200 countries/regions with no geographical restrictions.
Q: How is shipping calculated? Are taxes included?
A: Free shipping is available to all countries and regions, and there are no customs duties. In case of customs duties, you will need to pay them upfront, and we will refund the duties after you receive the package.
Q: How can I track my package?
A: You will receive an email with a tracking number within 1-3 business days after shipment, allowing you to track it in real-time via global tracking platforms using the order number in the email. If you do not receive a notification within 5 business days, please contact our online customer service at Support@innovv.com.
Q: What should I do if I'm not satisfied with the product?
A: We offer a 30-day no-reason return/exchange policy (provided the product is unused and the tags are intact):
Return shipping costs: Customers bear costs for non-quality issues; we cover full costs for quality issues.
Refund process: Provide a receipt or proof of purchase. Contact customer service to confirm the return address.
Q: How to resolve quality issues with the product?
A: If there are quality issues (such as damage or functional failure), please take photos/videos and send them to our customer service email. We will resend the item for free or issue a full refund without requiring the return of the product!
Q: Will my personal information be leaked?
A: We strictly adhere to GDPR/CCPA privacy policies. Your name, address, and phone number are used solely for logistics delivery and will never be sold or shared with third parties. Data is stored on Shopify's encrypted servers.
Q: Can I modify my address or cancel my order after placing it?
A: You can contact customer service to modify the address or cancel the order before it is shipped (response within 24 hours). For shipped orders, you need to refuse delivery and follow the return process.
Q: How fast is customer service response?
A: We offer 24/7 online customer service (Chat button at the bottom right of the website), with an average response time of less than 30 minutes; email inquiries will be responded to within 24 hours.
The INNOVV K6 dashcam features an impressive front-facing camera with a 2K Quad HD 1440P 30FPS resolution, providing sharper imaging compared to the 1080P camera. This ensures that every detail of your motorcycle adventure is captured clearly and precisely.
Extraordinary Night Vision Suitable For Whole Day Recording
With the powerful Sony Staris sensors, large F1.8 apertures, both front and rear lens of INNOVV K6 are capable of recording high quality video even in low light night.
IP67 Waterproof & Dustproof
INNOVV K6 dashcam carries an IP67 waterproof rating, with the ability to be fully submerged in 0.5 meters of water for 30 minutes, it defies nature's challenges, ensuring that no weather condition can hinder its performance.
Ride. Record. Relay.
K6 Dashcam delivers clarity, stability, and protection — all in one compact system designed for serious riders.
Get the K6 and P1, and unlock a FREE Power Hub 3! Recording Riding, Hassle-Free Inflation, Seamless Connectivity, Your ultimate riding kit, reimagined.
The camera is shaking during riding, and the videos are jittery.
Please check if the camera is parallel to the ground and confirm if the screws are tightened enough.
The DVR mount get loose even though the screws are tightened.
Please add a silicon plate to strengthen the resistance between the bracket and handle bar.
The video is blurry.
Please check if the lenses are clean without any finger marks, dust or other smudges, and wipe the lenses with dust-free cloth.
The K6 can not be turned on, or shut down automatically.
Please check if the power supply is with DC 5V / 2A.
The K6 fails to record and the red light is flashing.
Please check if the TF card is inserted properly or select another TF card and try again.
The K6 Wi-Fi can not be found.
Please check whether the green light on the DVR is blinking or not, please press the button twice for a short time to activate the Wi-Fi if you find the green light is not on.
Forget the password of the INNOVV Wi-Fi.
Please reset the DVR to default setting. The default password is 12345678.
There is no audio in the video.
1. Please check if the microphone is off in the App settings.
2. Please check if the microphone input hole in the DVR is blocked or not.
Video frozen when it is played or downloaded in the App
1. The distance between your phone and the camera should be within 2m, and be sure there is no obstacle or interference sources around.
2. You are suggested to operate the App on a mainstream mobile phone to get a better experience.
What are the strips inside the package for?
You can use them to fix the cable on your bike, like in the image below.
Wanted a front/back camera solution to have some evidence in case of potential accidents, the K6 was easy to install (connected to battery but comes with USB cable as well) and picture quality is decent. Film clip download via app (a bit slow) or just take out micro card and plug that into computer for fast download. Very happy with purchase
J
Jesse Valenzuela
Killer K6 camera system
I installed the K6 camera system on my 2007 Yamaha R1, and I'm extremely pleased with the results. Easy to install, and if you need any support innovv is right there ready to guide you through the install. I'm glad I choose the innovv K6 for my R1, the results speak for themselves
Hello, thank you for your pictures feedback. Thank you for your love and support for our products. This information is of great help to us or other motorcycle riders. We will do better. Have a pleasant and safe journey :)
R
Ron
Quietly impressed with the image quality, iOS app, and installion kit supplied. Ive had assorted dashcams in vehicles over the years and find number plate clarity to be where a lot of good cams fail. I was happy and kinda surprised by the video clip clarity i pulled off the K6, both front and rear examples were clear and i could read plate details of nearby cars (given reasonable focus).
Installation is easy, depending on how neat you want to route the cabling, the kit gives a lot of opportunity to customise and has quality fittings. Overall the whole package works for the average user, the only thing really missing imho are gps/speed functions but honestly thats nothing exciting.
S
Samuel
It is easy to put together, and the video resolution works well for the price. I wish there were a way to edit easily or audit the videos.
M
Michael Houghton
K6 quality system
Well made and straightforward to fit. A great addition to any bike for more peace of mind
Hello, thank you for your pictures feedback and your love and support for our products.
This information is of great help to us or other motorcycle riders. We will do better. Have a pleasant and safe journey :)
