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Shipping Information
Main Products:(K7, K6, K5, ThirdEYE Mirror, ThirdEYE Watch, RC6, H5, PowerHub3, P1, N1 Pro, N1): UK:3-7 working days. (Shipped from local warehouse) US:3-7 working days. (Shipped from local warehouse) CA:3-7 working days. (Shipped from local warehouse) EU:3-10 working days. (Shipped from warehouses in parts of Europe) Other:15-30 calendar days (Shipped from China warehouse) (Note:Delivery times for pre-sale items are subject to arrival times.) Accessories(Shipped from China warehouse) Estimated delivery for all regions is 15-30 calendar days.
If you have any questions, please contact support@innovv.com, and we will get back to you within 24 hours.
FAQ’s
Q: Is my payment information secure?
A: Absolutely secure! We use SSL encrypted payment gateways supported by Shopify (such as PayPal, Stripe, and credit card payments). Your card information is encrypted throughout the process, and we cannot view or store any payment passwords. All transactions comply with international PCI-DSS security standards.
Q: What payment methods are supported?
A: We support major global payment methods: Visa, MasterCard, American Express, Apple Pay, Google Pay, PayPal, Shopify Pay, UnionPay, Bancontact, iDEAL, Klarna, Afterpay, Discover, JCB, Diners Club, Maestro, Visa Electron, Cartes Bancaires, Cash App Pay, and more, covering over 200 countries/regions with no geographical restrictions.
Q: How is shipping calculated? Are taxes included?
A: Free shipping is available to all countries and regions, and there are no customs duties. In case of customs duties, you will need to pay them upfront, and we will refund the duties after you receive the package.
Q: How can I track my package?
A: You will receive an email with a tracking number within 1-3 business days after shipment, allowing you to track it in real-time via global tracking platforms using the order number in the email. If you do not receive a notification within 5 business days, please contact our online customer service at Support@innovv.com.
Q: What should I do if I'm not satisfied with the product?
A: We offer a 30-day no-reason return/exchange policy (provided the product is unused and the tags are intact):
Return shipping costs: Customers bear costs for non-quality issues; we cover full costs for quality issues.
Refund process: Provide a receipt or proof of purchase. Contact customer service to confirm the return address.
Q: How to resolve quality issues with the product?
A: If there are quality issues (such as damage or functional failure), please take photos/videos and send them to our customer service email. We will resend the item for free or issue a full refund without requiring the return of the product!
Q: Will my personal information be leaked?
A: We strictly adhere to GDPR/CCPA privacy policies. Your name, address, and phone number are used solely for logistics delivery and will never be sold or shared with third parties. Data is stored on Shopify's encrypted servers.
Q: Can I modify my address or cancel my order after placing it?
A: You can contact customer service to modify the address or cancel the order before it is shipped (response within 24 hours). For shipped orders, you need to refuse delivery and follow the return process.
Q: How fast is customer service response?
A: We offer 24/7 online customer service (Chat button at the bottom right of the website), with an average response time of less than 30 minutes; email inquiries will be responded to within 24 hours.
Featuring a magnetic base and air vent hook, the V1 can be mounted securely in seconds. No complicated tools, no hassle—just plug, place, and you’re ready to go.
Dashboard Adhesive Mount – Stick & Go
Place the mount on your dashboard and press to lock the V1 in position. Provides a fixed, sturdy setup that stays in place during bumpy rides, with quick installation and a clean look.
Example titleVent Clip Mount – Snap & Lock in Seconds
Simply hang the V1 on your car’s air vent and twist to lock it securely in place. Offers a stable, eye-level view without obstructing airflow, making installation effortless and tool-free.
True Car-Level Experience with CarPlay & Android Auto
Supports wireless CarPlay and Android Auto for effortless access to navigation, music, calls, and voice assistants. Real-life footage shows exactly how smooth and responsive the experience is.
Bluetooth 5.0 – Faster, Stronger, More Stable
Equipped with the latest Bluetooth 5.0 technology for faster pairing, wider range, and stronger anti-interference. Enjoy seamless audio and data transfer even at high speeds or in busy signal environments.
Immersive 10.3” High-Definition Display
A stunning 10.3-inch widescreen delivers a cinematic viewing experience right in your car. Whether it’s maps, videos, or music menus, every detail is displayed with incredible clarity and vibrant colors.
Smart. Drive. Navigation.
V1 is a new navigation system launched by INNOVV, with built-in Carplay, Android Auto, and optional reversing camera, suitable for most cars.
Check whether the car's cigarette lighter socket provides a 12V output. Alternatively, connect your phone to the Type-C power cable to check if it charges, confirming the adapter is working properly.
Why does it keep restarting?
1. Ensure the power cable is securely connected and the cigarette lighter adapter is firmly plugged in.
2. If using a third-party adapter, switch to the original adapter and power cable to test.
3. When using your own Type-C cable, make sure it supports a 5V/2A output. Use a fast-charging port to ensure adequate power supply.
Why is the host screen shaking?
Check if the bracket is firmly secured. Re-tighten if it's loose.
Why is the reverse camera footage blurry?
Check the lens surface for fingerprints, dust, or dirt. Clean it with a dedicated lens microfiber cloth.
Why is there no image from the reverse camera?
Check whether the camera connector is loose or if the cable is damaged or broken. Also, confirm that the "Reverse Camera" option is enabled in the system settings.
Why do videos fail to play?
Ensure the video format is MP4, AVI, MOV, or RMVB, and the resolution is below 1080P (1920×1080 pixels).
Why does the host system malfunction?
If a system issue occurs, restart the device by disconnecting and reconnecting the power supply.
Why is there no sound from the speakers?
Refer to the “Sound” section in the settings menu for troubleshooting steps.
Why can’t CarPlay connect?
1. Initial pairing may take longer.
2. Only iPhones running iOS 13 or later support CarPlay.
3. Ensure both Wi-Fi and Bluetooth are enabled.
4. Delete Wi-Fi networks such as “carlink” that don’t provide internet access.
5. Go to iPhone Settings → General → CarPlay, remove all records, and re-pair.
6. Restart the iPhone and try again.
Why can’t Android Auto connect?
1. Initial pairing may take longer.
2. Only Android phones running Android 11 or later support Android Auto.
3. Ensure both Wi-Fi and Bluetooth are enabled.
4. Delete Wi-Fi networks such as “carlink” that don’t provide internet access.
5. Go to Phone Settings → Connected Devices → Android Auto → Previously Connected Cars → Accepted Cars → Remove all records and re-pair.
6. Restart the Android phone and try again.
Important Notes
1. Always use the original cigarette lighter adapter for power.
2. Install TF memory cards strictly as per the manual to avoid damage.
3. Confirm the vehicle’s cigarette lighter outputs 12V DC to prevent adapter failure or damage.
4. Keep the host and cables away from heat sources and electromagnetic interference.
5. Only the reverse camera is waterproof. Protect other components (host/adapter) from water exposure.
6. Use high-speed U1+ branded TF cards; generic cards may malfunction.
7. Avoid drops or impacts—this is precision equipment.
8. Keep the strong-magnetic mounting bracket stored safely to avoid affecting or damaging nearby electronic devices.
9. Keep phones within 2 meters of the host, away from metal obstructions and interference sources.
The screen is high quality. The speaker is marginal but for me I could redirect the audio to my car's sound system. (Two bluetooth connections from my phone, one to the Innov for CarPlay and one to my car audio. There should be more mounting options. I was finally successful using the hook attachment onto an air vent but I am not sure long term how my plastic air vent will hold up to this.
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