INNOVV N1 Pro is a dedicated motorcycle smart screen recorder, integrating dual-channel 1080P+1080P 30fps video recording, supporting mobile integration (IOS Car Play,Android Auto).
If you have any questions, you are always welcome to contact us. We'll get back to you as soon as possible, within 24 hours on weekdays.
Shipping Information
Main Products:(K7, K6, K5, ThirdEYE Mirror, ThirdEYE Watch, RC6, H5, PowerHub3, P1, N1 Pro, N1): UK:3-7 working days. (Shipped from local warehouse) US:3-7 working days. (Shipped from local warehouse) CA:3-7 working days. (Shipped from local warehouse) EU:3-10 working days. (Shipped from warehouses in parts of Europe) Other:15-30 calendar days (Shipped from China warehouse) (Note:Delivery times for pre-sale items are subject to arrival times.) Accessories(Shipped from China warehouse) Estimated delivery for all regions is 15-30 calendar days.
If you have any questions, please contact support@innovv.com, and we will get back to you within 24 hours.
FAQ’s
Q: Is my payment information secure?
A: Absolutely secure! We use SSL encrypted payment gateways supported by Shopify (such as PayPal, Stripe, and credit card payments). Your card information is encrypted throughout the process, and we cannot view or store any payment passwords. All transactions comply with international PCI-DSS security standards.
Q: What payment methods are supported?
A: We support major global payment methods: Visa, MasterCard, American Express, Apple Pay, Google Pay, PayPal, Shopify Pay, UnionPay, Bancontact, iDEAL, Klarna, Afterpay, Discover, JCB, Diners Club, Maestro, Visa Electron, Cartes Bancaires, Cash App Pay, and more, covering over 200 countries/regions with no geographical restrictions.
Q: How is shipping calculated? Are taxes included?
A: Free shipping is available to all countries and regions, and there are no customs duties. In case of customs duties, you will need to pay them upfront, and we will refund the duties after you receive the package.
Q: How can I track my package?
A: You will receive an email with a tracking number within 1-3 business days after shipment, allowing you to track it in real-time via global tracking platforms using the order number in the email. If you do not receive a notification within 5 business days, please contact our online customer service at Support@innovv.com.
Q: What should I do if I'm not satisfied with the product?
A: We offer a 30-day no-reason return/exchange policy (provided the product is unused and the tags are intact):
Return shipping costs: Customers bear costs for non-quality issues; we cover full costs for quality issues.
Refund process: Provide a receipt or proof of purchase. Contact customer service to confirm the return address.
Q: How to resolve quality issues with the product?
A: If there are quality issues (such as damage or functional failure), please take photos/videos and send them to our customer service email. We will resend the item for free or issue a full refund without requiring the return of the product!
Q: Will my personal information be leaked?
A: We strictly adhere to GDPR/CCPA privacy policies. Your name, address, and phone number are used solely for logistics delivery and will never be sold or shared with third parties. Data is stored on Shopify's encrypted servers.
Q: Can I modify my address or cancel my order after placing it?
A: You can contact customer service to modify the address or cancel the order before it is shipped (response within 24 hours). For shipped orders, you need to refuse delivery and follow the return process.
Q: How fast is customer service response?
A: We offer 24/7 online customer service (Chat button at the bottom right of the website), with an average response time of less than 30 minutes; email inquiries will be responded to within 24 hours.
N1 Pro supports CarPlay and Android Auto, seamlessly connects with iOS and Android phones, and supports popular applications such as Google Maps, Maze, Spotify, etc., providing a colourful and connected experience for your ride.
All-in-one Smart Riding Solutions
N1 PRO is equipped with dual 1080P cameras, 5.99-inch IPS display, Bluetooth 5.2, and optional tyre pressure detection and support for real-time streaming video, to fully satisfy your needs for N1 PRO.
Real-time Maps
Tired of mobile phone navigation? The N1 Pro seamlessly connects with your mobile phone and supports mapping apps to make navigation more convenient.
Smart. Ride. Record.
The N1 Pro is a new navigation system from INNOVV with built-in Carplay, Android Auto, dashboard camera system and tire pressure monitoring (optional) for motorcyclists.
Structure Parameters
- Installation: Side Mounted/ Front Mounted
- Size of DVR: 100*85*28mm
- Size of Lens: Dia25*L44mm
- Weight of DVR: 380g
- Color: Black
- Waterproof Rate: IP67
No software specific to N1 Pro, ther were others at FOR IOS like k2 etc
How can I get the iOS app what is the name?
Hello, N1 pro can download the Viidure APP for use.
K2 needs to download the INNOVV APP for use.
M
Mark carter
Brilliant product
Fantastic piece of kit ,I used to have 4 separate devices satnav iPhone holder TPMS and Innovv Radar
Now it’s just 2 Innovv products Radar and the N1Pro CarPlay
M
Michael Sylvest
Super Nice.
Really nice product. It seems to be of good quality. It was relatively easy to install.
looking forward to seeing how it behaves during winter driving.
В
Владислав Манолов
Carplay N1 pro
Инсталирах на моя мотор Carplay N1pro много добре работи при мен също показваше предната гума е задна задната предна просто размених датчиците.Много добра изработка помислете за приложение с което да можем да гледаме клипове и снимки на телефона от Carplay.Поздрави
Hello, thank you for your pictures feedback. Thank you for your advice and support for our products.
This information is of great help to us or other motorcycle riders. We will do better. Have a pleasant and safe journey :)
R
Richard Mercer
TPMS & Screen Protector
Quite a slow delivery to the UK, but not an Innov fault.
The TPMS work well and give both high & low warnings (useful when you get a nail in the back tyre). For some reason my N1 thinks the front is the rear and vice versa, not an issue but a slight annoyance. The spanner that came with them was next to useless.
The screen protector is good and works fine.
The camera is shaking during riding, and the videos are jittery.
Please check if the camera is parallel to the ground and confirm if the screws are tightened enough.
The DVR mount gets loose even though the screws are tightened.
Please add a silicon plate to strengthen the resistance between the bracket and handlebar.
The video is blurry.
Please check if the lenses are clean without any finger marks, dust or other smudge s, and wipe the lenses with dust-free cloth.
The DVR is not working after motorcycle ignition on.
Please check the yellow ACC wire and other cable connection first.
The INNOVV N1 fails to record.
Please check if the TF card is inserted properly or select another TF card and try again.
There is no image from the cameras.
Please check if the camera connector is loose and if the connection wires are damaged or broken.
When there is a problem with the DVR, you can open the waterproof cover on the right side of theDVR with the accompanying tool and press the reset button with a thin paper clip-type lever to allowthe system to reboot.
When there is a problem with the DVR, you can open the waterproof cover on the right side of theDVR with the accompanying tool and press the reset button with a thin paper clip-type lever to allowthe system to reboot.
There is no audio in the video.
1. Please check if the microphone is off in the App settings.
2. Please check if the microphone input hole in the DVR is blocked or not.
CarPlay can't connect.
1. It takes longer time to connect for the first time.
2. Only iPhone supports Carplay and the system should be IOS13 or above.
3. Check if the phone's WiFi and Bluetooth are turned on.
4. You need to delete the WIFI that is connecting and can't provide the network, such as carlink...
5. Go to the phone settings-General-Carplay Car, delete all the records and reconnect.
6. Restart the phone and reconnect it. Go to Settings-General-Carplay, delete all records and reconnect.
Android Auto can't connect
1. it takes longer to connect for the first time.
2. only Android phones have support for Android Auto and the system has to be Android 11 or above.
3. check that the phone's WiFi and Bluetooth are turned on.
4. you need to delete the WIFI that is connecting and can't provide a network, such as carlink ...
5. Go to phone settings - connected devices - Android Auto - previously connected cars - accepted cars - remove all records and reconnect.
6. Restart your phone and reconnect.
To use cell phone connectivity
We recommend that the cell phone is located within 2 meters from the main unit, making sure that there are no metal obstacles or sources of interference in the surrounding area.
Why haven't I received the email about the order?
Please check the spam email or the email address where you placed the order.
You will receive email notifications when your order is successfully placed and shipped.
Why did I only receive part of product for my order?
Since accessories and equipment will be shipped from the most suitable warehouse and logistics center, your order may be split into two packages to ship.
You can check the logistics information for both packages in your order.
Why can't my device save videos to a folder or my device stop recording videos, and intermittently recording videos?
Please try replacing another SD card or try formatting the current SD card.
Please format the SD card on our APP directly.
Back up important videos before formatting.
Please use high-quality memory cards (U3/V30 grade).
Are my two dashcams compatible with each other and can the accessories be used interchangeably?
Dash cams are incompatible with each other and their accessories cannot be used together.
Why doesn't my package have a SD card?
SD cards need to be ordered separately, our store sells SD cards.
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David McCorkindale
K-7 INNOVV in Australia
Fantastic product for front and rear camera, gets a bit blurred in the hills which is sad to say needs more ram or something. but overall a great product.
K7 Dual- 2K Motorcycle Dashcam
Centexrider
Excellent product and customer service
My initial order (N2) was apparently lost by the shipper, and I was up against a deadline. The folks at INNOVV customer service recognized my urgency and sent a replacement via overnight FedEx. The kit was an easy install, particularly as I'd already installed the INNOVV power hub. The only problem I had was getting the rear TPMS to register. After consultation with INNOVV customer service, I found the following procedure to work: start threading the sensor loosely on the valve stem, then start the appropriate connection process on the N2 (front or rear), then quickly tighten the sensor down snugly during the countdown process.
As to the N2 unit itself, I'm very please. It was easy to connect my phone. The update process was likewise easy, but I had to manually type in my home's wifi name and password at the appropriate time. So far, the Android Auto function has worked flawlessly. Note: for those of you using Myrouteapp for your route planning, if you have their nav app, it shows up as an app in Android Auto (I'm told Apple CarPlay as well). This is great because you can download worldwide maps on your phone for use with their app.
One last note: I used 3M Dual Lock to mount the cameras to the motorcycle surfaces front and rear.
FYI the bike is a 2010 BMW R1200RT.
INNOVV N2 Smart Riding System -Free TPMS
Matthew Cockroft
The N2 is a very well built unit
The N2 is a very well built unit and has everything you would need for touring around Europe which I'm doing later this year.
I would highly recommend this product to anyone
INNOVV N2 Smart Riding System -Free TPMS
RUSS H.
Application went well and looks good and clear without bubbles
Application went well and looks good and clear without bubbles. I still had not removed the plastic screen film the N2 came with, so the screen was clean and without blemish when i removed the plastic film and applied the glass protector. The protector fits so precise, so take your time to align it for a perfect fit. My only funny discovery is i wear polarized sunglasses and prior to the protector installation, i was able to see my screen. Now with the screen protector applied, my N2 screen looks as if it is literally turned off when i wear my polarized lenses. I had to switch to wearing UV only sunglasses only to see the screen.
INNOVV N2/N1 Pro Tempered film
Anonymous
Very impressed with the K7 system
Very impressed with the K7 system. It was easy to install with clear instructions. Good quality images and product.
