Return Policy

Cancellation

We accept order cancellation before the product is shipped or produced. If the order is cancelled you will get full refund. We cannot cancel the order if the product is already shipped out.

Returns (if applicable)

We accept return of products. Customers have the right to apply for a return within 30 days after delivery the product.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase. Please ask our customer service to make sure you send the package to the right address.

Notes

Custom-order or personalised items do not have a right to 30 days refund.
If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.

If due to our reasons, the goods received are damaged or not correct, the consumer is not required to bear the shipping fee for this reason.

No restocking fee to be charged to the consumers for the return of a product.;

Refunds (if applicable)

Once your return is received and inspected, we will email you a notification of receipt. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund, please contact us at [email protected] or [email protected].

Please contact our Customer service at  [email protected] or [email protected] to get the return address.

Warranty Policy

From the date of purchase on, all cameras are covered by one year warranty, all accessories are covered by 3 months warranty.

You could contact the store where place your order firstly, if they cannot help you out, then please contact us for further support.

INNOVV also has Product Registration Program to help customers extend the warranty by 6 months, once registered, the warranty time will extend from 12 months to 18 months.

We're always listening to our customers because we want ownership of INNOVV products to give the absolute best experience available. It is our utmost duty to provide top-quality products with fantastic warranty coverage, the highest level of customer service and great technical support.

If you have any questions, comments, or suggestions, simply follow the below options to contact us.

1.Live chat box at www.innovv.com
2.  Submit a ticket at innovv.com/submit-a-ticket/
3.  Join and share at INNOVV Forum
4.  Send an email to [email protected]
5.  Call us at +86 752 2675250

If our tech support team is unable to successfully troubleshoot your issue, we will issue you an RMA (Return Merchandise Authorization) number and instructions.